Customer Care Consultant - Premium Automotive Services

Join Windscreen2U, a leading provider of premium automotive glass solutions, as a Customer Care Consultant in the vibrant heart of Bali. We are seeking a passionate, detail-oriented, and customer-focused professional to deliver exceptional service and support to our valued customers. As part of our dedicated team, you will be the first point of contact for our customers, ensuring their needs are met with the highest level of professionalism and efficiency.

At Windscreen2U, we pride ourselves on our commitment to excellence and customer satisfaction. Our state-of-the-art facility in Canggu, Bali, offers a dynamic and supportive work environment where you can grow and thrive. This role is perfect for someone who enjoys a mix of administrative tasks and direct customer interaction, with the opportunity to develop your skills in a fast-paced, customer-centric environment.

In this role, you will handle a variety of customer inquiries, manage service requests, and ensure that our customers receive the best possible experience. You will work closely with our team to resolve issues, provide information, and maintain our high standards of service. If you are a team player with a keen eye for detail and a genuine passion for customer service, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by answering inquiries, resolving issues, and ensuring customer satisfaction.
• Manage and track customer service requests using our internal ticketing system, ensuring timely and efficient resolution.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the sales and technical teams to provide comprehensive support to customers.
• Monitor customer feedback and use it to improve our services and products.
• Maintain accurate and up-to-date customer records and files.
• Participate in training and development programs to enhance your skills and knowledge.
• Promote our products and services to existing and potential customers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a fast-paced, service-oriented environment.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in English, both written and spoken.

🛠️ Keahlian

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