Customer Service Telecenter Agent - Alam Sutera, Tangerang

Join PT Mitra Solusi Lelang as a Telecenter Agent in the vibrant Alam Sutera, Tangerang area and become a key player in delivering exceptional customer service. This contract-based role offers a competitive salary of Rp 4,000,000 – Rp 5,000,000 per bulan.

As a Telecenter Agent, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues efficiently. You will work closely with our team to ensure that every customer receives the highest level of service. This role is perfect for those who are passionate about customer service and want to make a difference in the leasing industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide accurate and helpful information to customers about our leasing services.
• Document customer interactions and resolve issues promptly.
• Work with the team to improve customer satisfaction and loyalty.
• Stay updated with the latest industry trends and best practices in customer service.
• Maintain a high level of professionalism and confidentiality.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 tahun pengalaman dalam customer service atau roles terkait.
• Pendidikan setara SMA atau setingkat.
• Keahlian dalam menggunakan telepon dan sistem komunikasi lainnya.
• Kemampuan berbahasa Indonesia yang baik.
• Kemampuan berpikir kritis dan penyelesaian masalah.
• Kemampuan berkomunikasi yang baik dan ramah.
• Kemampuan bekerja dalam tim.
• Kemampuan mengelola waktu dengan baik.

🛠️ Keahlian

Lowongan Terkait